Yes. We are local Chinese company! You can input chinese address, chinese greeting message, ...

2. I don't know the recipient's address, Can I order?

You can order as long as 30 days in advance if you like, though we do same day flower delivery.

We provide same day fresh flower delivery service to all cities by our local florists. Cut-off: 3:00pm.

Cut-off time may be early if delivery to remote town or rural areas.

We strongly recommend you order as early as possible at peak seasons like St. Valentine's Day, Mother's Day, Chinese Valentine's Day and Christmas. This will save your money for sure and guarantee on time delivery.

We may stop to accept orders up to 2 days before the delivery date without notice at these seasons.

Cakes and plants need to order at least 24 hours in advance. Please refer to the detail of these products.

Balloons, mooncakes, and personalized gifts need to ship to recipient's place from Beijing. This may need 5-10 days or even longer time. Please refer to product descriptions.

You can order as long as 30 days in advance if you like, though we do same day flower delivery.

Click "Shopping Cart" and then click "Proceed to check out" button in the bottom
If you do have an account, then login at the check-out sign in page. If you do NOT have an account, then just fill in the form and your account will be created after you go to next step of check-out

Use Your Address Book
Once you place an order, then all recipient's information automatically goes to your address book. Sure you can add or update your address book online any time. Once your address book has recipient's information, then you can select a recipient's address and have the information automatically filled into the order form. If the recipient is not listed, then just fill in the form and it is in the address book after you go to next step of check-out.

16. How could I know you received my order correctly?

After you placed an order, we send you a confirmation email right away to sum up your order. If you received the confirmation email and find everything is right, then the order is received correctly.

17. I did NOT receive any order confirmation email, why?

You may miss important information about your order. Login to the website, click "MY ACCOUNT" in the top-right of webpages, and then click your order link to check order status first.

Then please do the following to find out what is wrong with your email:

First of all, check your junk mail folder. Sometimes our mails may go there.

Secondly, add our email account to the white list of all your junk mail filter. The email account that we use to send order related information is: service@annieflower.biz, service@annieflower.com

Lastly, consult your email service provider.

If you have already input your credit card information to our payment engine, then DO NOT TRY to avoid possible duplicate payment. If the payment attemp does not go through, our customer service will write a message to you in the order at business hour. DO NOT WORRY. Sure we will write to you early enough to guarantee on time delivery.

Leave us a message in the order detail page or contact online customer service if you have any concerns.

19. Payment attemp failed. What to do?

Don't worry. Credit card is declined or Internet problem, first payment attemp failed. Do NOT need to place a new order! Just login to your account, and you will find where your order is and find the payment link which you can try. If your another attemp failed again, then just write to us or just wait - we will contact you by leaving message and sending email within 1 business hour(7:00AM - 22:30PM Mon-Fri).

20. What payment method do you accept?

YES. Credit card transactions are processed by established third-party online payment engine-CAPINFO Payment Engine(CAPINFO), a big government owned company. We can not access your credit card information. CAPINFO securely transmitted your payment details to the Bank for transaction authorisation using 128 bit SSL encryption. CAPINFO does NOT keep any information about your credit card either.

32. Can you tell me what is the address after you deliver my order?
Can you tell me what is the business of the company which the recipient works for?

No, Sorry. We protect privacy for both sender and receiver. Without permition, we will not disclose any personal information to anybody except requested by law.

Yes. We will send an email to let you know and leave the message in the website at the same time. If you want to reply us, please do NOT reply the email but login the website and send a message back or call us.

34. Can I change delivery date and/or address after I placed an order?

Yes as long as we have not delivered your order. You can tell us your preference or whatever you want by sending messages to us through order detail pages. We will do our best to make changes that you request.

Please inform us any changes you want at least one day in advance in peak seasons like Valentine's Day, Mother's Day, and Christmas. And we keep the right to decline your request once the order is released to the local florist at peak seasons.

35. Can I cancel my order?

Yes as long as we have not delivered your order. However, Please inform us the cancellation at least one day in advance in peak seasons like Valentine's Day, Mother's Day, and Christmas. And we keep the right to decline your request once the order is released to the local florist at peak seasons.

36. Is it the same to order without an account? How to create a new account?